Question 1

What's the difference between Summit Designs and Summit Furniture?

Accepted Answer

Summit Designs sells ready-made pieces, grouped into named collections, that you buy online at the price shown and pay for at checkout. Summit Furniture makes furniture to order: pieces from its catalogue in the options you choose, and custom work built to your own requirements, such as sofas, bedframes, cabinetry and furniture for business and project spaces.

Question 2

Is Summit Designs an interior design service?

Accepted Answer

No. Summit Designs sells ready-made furniture; it does not offer an interior design service. If you would like help planning a space or a project, you can book a paid consultation with Summit Novatrust.

Question 3

What is the paid consultation, and what does it cost?

Accepted Answer

It is a paid session with Summit Novatrust to work through your project's requirements, scope and next steps, whether it is furniture, an interior, a building, an office or a renovation. It costs ₦50,000, and you book and pay for it on the consultation page.

Question 4

How do I contact Summit?

Accepted Answer

The email addresses for orders, custom quotes, projects and warranty are listed at the bottom of this page, with our phone number. Write to the one that matches your question and include your order or proforma reference if you have one.

Question 5

Can you make a piece to my own design or drawings?

Accepted Answer

Yes. Upload your design or drawings with a custom quote request on the Summit Furniture site, and our team will review your requirements and prepare a quote. Custom pieces are made to order, and their dimensions can vary by about ±3 cm.

Question 6

How do I get a custom quote, and how quickly will I hear back?

Accepted Answer

Send a custom quote request from the Summit Furniture site with your requirements and any drawings. We typically reply within 24–48 hours.

Question 7

Can I choose a colour or option that isn't listed?

Accepted Answer

You can choose from the options shown for each piece. Anything else, such as a different size, material, colour or design change, goes through a custom quote and may cost more and take longer. Colours on the website are a guide and depend on availability: before production starts we contact you to confirm the colours available, and production begins only once your choice is confirmed.

Question 8

How long does production take?

Accepted Answer

Each catalogue piece shows an estimated lead time in working days. Lead times are estimates, not guaranteed dates: material availability, supplier delays and other things outside our control can change them, and we will tell you if your expected date changes significantly.

Question 9

Can I change my order after confirming it?

Accepted Answer

Contact us as soon as you can. A change to the description, dimensions, materials, design, colour or specification after your order is confirmed may cost extra, and we will tell you the cost before making it. Once production has started, a change may not be possible.

Question 10

Which payment methods do you accept?

Accepted Answer

Online orders are processed through Squad by GTCO, which covers Verve, Mastercard and Visa cards, bank transfer and USSD. Custom and Project work is invoiced directly and settled by bank transfer a proforma invoice is issued with every quote.

Question 11

How do I order from Summit Furniture, and what is a proforma invoice?

Accepted Answer

Add catalogue pieces in your chosen options to your cart on the Summit Furniture site, choose delivery or pickup, and request a proforma invoice. The proforma lists your items, quantities, delivery cost, total, payment reference and our bank details, and it is emailed to you automatically. Check it carefully: paying the deposit confirms your order and your acceptance of what the proforma states.

Question 12

How long is a proforma invoice valid?

Accepted Answer

Prices on a Summit Furniture proforma invoice are valid for 15 days from the date it is issued, and may change after that.

Question 13

How much do I pay up front for a Summit Furniture order?

Accepted Answer

A deposit of at least 80% of the invoice total, paid by bank transfer to the account on your proforma invoice. Your order is confirmed once the deposit is received, and production starts after that and once your specifications and selections are confirmed. The balance is due before dispatch or installation.

Question 14

Which payment methods can I use?

Accepted Answer

Summit Designs: pay online at checkout through our payment partner Squad, by card, bank transfer or USSD. Summit Furniture: pay by bank transfer to the account shown on your proforma invoice.

Question 15

How is delivery priced, and where do you deliver?

Accepted Answer

We deliver to the delivery zones offered when you order. The cost is worked out from your zone and the weight of your order, and you see it before you pay: at checkout for Summit Designs, and on your proforma invoice for Summit Furniture. If you pick up instead, there is no delivery charge.

Question 16

Can I pick up my order instead?

Accepted Answer

Yes, you can choose pickup instead of delivery when you order. You may be asked for valid ID when you pick up, and if someone picks up on your behalf we may ask for their ID and your authorisation. Once picked up, the piece is your responsibility.

Question 17

What happens if I can't receive or pick up my order?

Accepted Answer

We hold purchased goods for up to 10 days after they are ready for pickup or delivery. After that, a storage fee of ₦7,000 per week applies until they are picked up or delivered. Both our refund policies set this out.

Question 18

What do I need to arrange for delivery or installation at my site?

Accepted Answer

Check that your piece will fit its space and every access point on the way in, such as gates, doors, corridors, stairs and lifts. On the agreed date, give our team safe access to a site that is ready, with someone authorised to receive the goods. If delivery or installation cannot go ahead because access is not available or the site is not ready, the extra costs, such as another trip, waiting time or storage, may be charged to you.

Question 19

Can I cancel a Summit Furniture order?

Accepted Answer

You can ask to cancel and be refunded within 48 hours of making payment, as long as production has not started. Once production has started, the order cannot be refunded, except where the piece has a manufacturing defect or does not match the specifications you confirmed.

Question 20

How is a Summit Furniture refund paid?

Accepted Answer

Refunds are processed according to the Summit Furniture refund policy.

Question 21

Does Summit Furniture work come with a warranty?

Accepted Answer

There is no single standard warranty for Summit Furniture work. Where a warranty applies, its terms are set out in your quote or order documents.

Frequently asked questions

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Summit Furniture & custom quotes

Projects & contracts

Warranty & authenticity

Frequently asked questions

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Summit Furniture & custom quotes

Projects & contracts

Warranty & authenticity

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