Retail Refund & Return Policy

• Where a product has a confirmed manufacturing or factory defect, Summit Designs will, where reasonably possible, arrange to have the defect corrected at the customer's location.
• If the customer insists that the product be returned to our store instead of having the defect corrected at the customer's location, the customer will be responsible for the cost of returning the product to our store.

• Where Summit Designs supplies a product that is different from the product ordered and confirmed by the customer, Summit Designs will be responsible for the return logistics.
• The appropriate remedy may include replacement, correction, or refund, as determined by Summit Designs based on the circumstances.

• Where the product supplied does not match the specifications, variation, or product selected and confirmed by the customer, Summit Designs will be responsible for the return logistics.
• Summit Designs will assess the issue and determine the appropriate remedy, which may include correction, replacement, or refund.

• Customers must inspect their products upon delivery and report any suspected delivery-related damage to Summit Designs within 24–48 hours of receiving the product.
• The customer may be required to provide clear photographs and/or videos showing the condition of the product and the reported damage.
• Summit Designs will assess the information provided and determine the appropriate remedy, which may include repair, replacement, or another appropriate resolution.

A customer may request a return because of a change of mind only where:

• The request is made within 48 hours of receiving the product; and
• The original product packaging remains intact and the product is in an acceptable condition for return.

For an approved change-of-mind return:

• The customer is responsible for arranging and paying for the logistics/transportation of the product back to the Summit Designs store.
• Summit Designs will refund the product price only.
• Original delivery or transportation charges will not be refunded.
• The product must be received and inspected before the refund is approved.

• Products that have been customised, modified, altered, or produced specifically to a customer's requirements may not be eligible for return due to a change of mind.
• Customised products manufactured by Summit Furniture are non-refundable once production has commenced.
• This does not affect a customer's rights where the product supplied is defective or does not match the confirmed order, subject to the applicable provisions of this policy.

• Unless otherwise stated in this policy, the customer is responsible for the cost and arrangement of returning a product to the Summit Designs store.
• Where Summit Designs is responsible for the return due to supplying the wrong product or a product that does not match the confirmed order, Summit Designs will handle the applicable return logistics.

• Where a refund has been approved, the refund will be processed within 7–10 days from the date the refund is approved.
• Refunds will be made only to the original payment account or payment method used for the transaction.
• Summit Designs will not ordinarily process an approved refund to a different account or payment method.

• Returned products may be inspected by Summit Designs before a refund or other remedy is approved.
• The condition of the product, packaging, accessories, and other relevant items may be considered when determining whether the return meets the requirements of this policy.

• Where a customer is collecting an order from the Summit Designs store, the customer may be required to provide a valid form of identification for documentation and verification purposes.
• Where another person is collecting the order on behalf of the customer, Summit Designs may require appropriate identification and authorisation from the customer before releasing the product.

• Purchased goods will be held by Summit Designs for a maximum 10-day grace period after the goods become available for collection or delivery.
• After the 10-day grace period, a storage fee of ₦7,000 per week will apply until the goods are collected or delivered, as applicable.
• Customers are responsible for making the necessary arrangements to collect or receive their purchased goods within the applicable storage period.

• Product dimensions may have a manufacturing tolerance of approximately ±3 cm.
• Colours displayed on the website may appear slightly different from the actual product due to photography, lighting conditions, and differences in individual screens and displays.
• Minor differences arising from these factors will not, by themselves, constitute grounds for a return or refund.

• For products collected by the customer from a Summit Designs store, risk in the product transfers to the customer upon pickup.
• Where Summit Designs handles the delivery or logistics of the product, risk transfers to the customer or the customer's authorised representative upon handover at the agreed delivery location.

• All return and refund requests should be made through the official Summit Designs customer service channels.
• Customers should provide the relevant order details and, where applicable, photographs or videos supporting the return request.
• Summit Designs reserves the right to assess each return request in accordance with this policy before approving a return, replacement, repair, or refund.