Custom made - Refund, Cancellation & Order Policy

• Customers are responsible for reviewing the product description, dimensions, materials, available variations, and other specifications before requesting a Proforma Invoice.
• Customers should ensure that the selected product is suitable for the intended space and that the stated dimensions are appropriate for their requirements.
• Product dimensions may have a manufacturing tolerance of approximately ±3 cm.
• Minor variations within this tolerance will not be considered a defect.

• Colours displayed on the website are for reference and are subject to availability.
• The colour shown on the website does not guarantee that the exact colour will be available for production.
• Before production begins, Summit Furniture will contact the customer to confirm the available colour options.
• Production will proceed only after the applicable colour selection has been confirmed.

• Customers may select from the product variations and options displayed on the website.
• Any customisation that involves a structural change to the product, or any customisation, modification, size, material, design, colour, or other specification that is not available among the listed product variations, must be requested through the Custom Quote option.
• Custom requests will be assessed separately and may attract additional charges and different production lead times.
• Customers should not assume that a variation not displayed on the website can be accommodated under the standard product price.

• Any request to change the product description, dimensions, materials, design, colour, structural specification, or other approved specifications after an order has been confirmed may attract an additional charge.
• Summit Furniture will communicate any applicable additional cost before implementing the requested change.
• Changes requested after production has commenced may not be possible and may not be accepted.

• Estimated production lead times are displayed on the respective product catalogue pages.
• These lead times are estimates and not guaranteed delivery or completion dates.
• Lead times may change due to circumstances beyond Summit Furniture's reasonable control, including but not limited to material availability, supplier delays, logistics disruptions, equipment issues, unforeseen production difficulties, public holidays, or other circumstances affecting production or delivery.
• Where a significant change to the estimated lead time occurs, Summit Furniture will communicate the revised expectation to the customer where reasonably practicable.
• A delay to an estimated lead time does not, by itself, constitute grounds for a refund or cancellation where the delay arises from circumstances beyond Summit Furniture's reasonable control.

• After a customer submits a Proforma Invoice request, the Proforma Invoice will be automatically sent to the email address provided by the customer.
• The customer is responsible for reviewing the Proforma Invoice and confirming that the products, quantities, variations, specifications, and total amount are correct before making payment.

• A minimum 80% deposit of the total invoice value is required to confirm an order.
• Payment must be made by bank transfer to the account details displayed on the Proforma Invoice.
• An order will only be considered confirmed after the required deposit has been received.
• Production will commence after the required deposit has been received and all necessary specifications and selections have been confirmed.

• A customer may request cancellation and a refund within 48 hours of making payment, provided that production has not commenced.
• Any refund approved under this provision will be processed in accordance with Summit Furniture's applicable refund procedure.
• Once production has commenced, the order becomes non-refundable, subject to the exceptions stated in this policy and any rights that cannot legally be excluded.

• No refund will be provided for a customised or made-to-order product once production has commenced, except where the product is confirmed to have a manufacturing defect or does not conform to the specifications confirmed by the customer.
• Where an issue arises after production has commenced, Summit Furniture may, depending on the circumstances, repair, correct, replace, or otherwise resolve the issue.

• The customer is responsible for ensuring that the selected furniture dimensions are suitable for the intended space.
• Where the customer provides measurements or selects a standard product size, the customer should confirm that the product will fit the intended location.
• Customers should also verify that the product can pass through all relevant access points, including gates, doors, corridors, staircases, elevators, parking or loading areas, and other access routes.
• Summit Furniture will not be responsible for difficulties or additional costs arising from inadequate access where the product has been manufactured according to the specifications approved by the customer.

• For orders that include installation at the customer's site, the customer must provide reasonable, safe, and timely access to the site on the agreed delivery or installation date.
• The site must be ready and accessible for the delivery and installation team.
• Where delivery or installation is delayed, postponed, or unsuccessful because the customer or their representative cannot provide access, the site is not ready, or access is unsuitable, Summit Furniture may charge the customer for additional costs reasonably incurred as a result.
• Such costs may include transportation, logistics, labour, waiting time, additional trips, re-mobilisation, storage, or additional installation costs.
• Where a delay is caused by circumstances attributable to Summit Furniture, the customer will not be charged for costs arising from that delay.

• Where Summit Furniture handles delivery and logistics, the customer is responsible for ensuring that an authorised person is available to receive the goods at the agreed delivery location.
• The customer should inspect the goods upon delivery and promptly notify Summit Furniture of any apparent issue.

• For products collected by the customer from the Summit Furniture store or designated pickup location, risk in the product transfers to the customer at the time of pickup.
• Where Summit Furniture handles delivery and logistics, risk transfers to the customer or the customer's authorised representative upon handover at the agreed delivery location.

• Purchased goods will be held by Summit Furniture for a maximum 10-day grace period after the goods become available for collection or delivery.
• After the 10-day grace period, a storage fee of ₦7,000 per week will apply until the goods are collected or delivered, as applicable.
• The customer is responsible for making the necessary arrangements to collect or receive the goods within the applicable storage period.

• Customers collecting goods from the Summit Furniture store or designated pickup location may be required to provide valid identification for documentation and verification purposes.
• Where another person is collecting an order on behalf of the customer, Summit Furniture may require appropriate identification and authorisation before releasing the goods.

• Furniture is manufactured using materials and processes that may result in minor dimensional variations.
• A deviation of approximately ±3 cm from the stated dimensions may occur and will be considered an acceptable manufacturing tolerance.
• Such minor variation will not, by itself, constitute grounds for cancellation, return, or refund.

• To the fullest extent permitted by applicable law, Summit Furniture shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from or relating to an order, product, delivery, installation, or delay.
• Summit Furniture shall not be responsible for losses or delays arising from circumstances beyond its reasonable control, including supplier delays, material shortages, logistics disruptions, public holidays, unforeseen production difficulties, equipment failure, or other events outside Summit Furniture's reasonable control.
• To the extent permitted by applicable law, Summit Furniture's total liability arising from or relating to a particular order shall not exceed the amount actually paid by the customer for the product or service giving rise to the claim.
• Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, or other liability that the law does not permit Summit Furniture to exclude.

• By submitting a Proforma Invoice request, the customer confirms that they have reviewed and understood the relevant product descriptions and specifications.
• By paying the required deposit, the customer confirms acceptance of the specifications stated on the Proforma Invoice and agrees to the applicable Summit Furniture terms and policies.

Summit Furniture may update these terms and policies from time to time.

The version applicable to an order will be the version presented to the customer at the time the order is confirmed.